Advanced troubleshooting
Reproduce and isolate frontend, theme-level, script, and third-party app conflicts across Shopify storefronts.
- Console and network analysis
- DOM and event debugging
- Theme rendering conflicts
Tier 2 Technical Support · Shopify & SaaS
I turn complex storefront issues into clear, safe solutions.
I’m Zeus, a technical support specialist with 5+ years of experience diagnosing Shopify theme conflicts, frontend bugs, and third-party app issues in high-volume remote support environments.
01 / Expertise
Technical depth with a support mindset.
I investigate the code and communicate the answer—so merchants understand what happened, Engineering gets useful evidence, and every change stays controlled.
Safe implementation
Apply scoped, responsive fixes that respect merchant branding and minimize risk to the wider storefront.
- Shopify Liquid and templates
- Scoped CSS adjustments
- Lightweight JavaScript fixes
Engineering handoffs
Turn unclear reports into reproducible bugs with the context Engineering needs to investigate efficiently.
- Structured reproduction steps
- Systemic bug validation
- Clear technical documentation
02 / How I work
A disciplined path from symptom to resolution.
- 01
Reproduce
Confirm the behavior, environment, and exact steps behind the report.
- 02
Isolate
Use DevTools and controlled checks to separate theme, app, script, and browser factors.
- 03
Resolve safely
Choose a scoped, reversible fix and verify that it does not create regressions.
- 04
Communicate
Explain the outcome clearly or hand Engineering a concise, evidence-rich report.
03 / Experience
Built in customer-facing, high-accountability roles.
Tier 2 Technical Support Specialist
Handle advanced escalations for Shopify-based SaaS applications, troubleshoot script and theme conflicts, and prepare structured technical documentation for Engineering.
Merchant Support Analyst
Managed Tier 1 and Tier 2 support in a lean team, implemented scoped frontend fixes, investigated third-party conflicts, and contributed to documentation that reduced repeat escalations.
Manager
Developed practical leadership, ownership, and day-to-day operations experience.
Retail Sales Supervisor
Built a strong foundation in customer communication, team leadership, and service quality.
04 / Education
Ateneo de Naga University
Bachelor of Science in Business Administration
Major in Computer Management and Accounting05 / Certifications
- Google IT Support Professional Certificate
- Udemy The Complete Web Development Bootcamp
- Udemy Microsoft Excel: Beginner to Advanced
- Codecademy Learn HTML
Let’s solve something together
Looking for calm, capable technical support?
I’m open to remote Tier 2 Technical Support, Shopify Support, and SaaS Support opportunities.